I pour my heart and soul into creating each instrument, ensuring that you will love your flute. However, if for any reason you are not completely satisfied, simply return it within 14 days for a full refund of the flute’s cost. Just contact me within 14 days of receiving the flute to initiate the return process. If the flute arrived damaged or faulty, all shipping costs will also be refunded.

Return Details

If you are unsure about keeping the flute after receiving it, please handle it with care during the 14-day trial period. Treat it as if you were testing it in a store to maintain its original condition. Any damage, incompleteness, or signs of use upon return may result in refusal or a repair fee. A full refund will only be issued if the flute is returned in its original, undamaged, and complete state.

To start the return process:

1. Notify me within 14 days of receiving the flute either through the contact form on the website or at [email protected]. Please clearly state that you would like to return the item.

2. Once I receive your request, I will confirm whether you are eligible to return the product.

3. Securely pack the flute with enough bubble wrap to withstand a 1.5m drop without damage, following the packing guidelines of your chosen carrier. You are responsible for the flute during the return transit, so consider insuring it for its full value against loss or damage. Keep your proof of sending until I confirm its receipt.

4. Once I receive and inspect the flute, I will inform you. If any repair fees are necessary, I will discuss those with you. Otherwise, you will receive a full refund.

Custom Orders

The return policy for all flutes listed in the online store applies, with the exception of custom orders. Unfortunately, I cannot accept returns or offer refunds for custom-built or personalized flutes due to the difficulties in reselling them. Thank you for your understanding.

Shipping Costs

I take responsibility for any damage that may occur during shipment. If the customer notices any damage upon receipt, whether on the product or packaging, they are advised to notify the shipping company. The customer must then report the damage by emailing [email protected] with attached photos for assistance with the complaint. This applies to both visible and hidden damage, with visible damage preferably reported on the same day of delivery and hidden damage within five (5) working days. It is important for the customer to unpack and inspect the products promptly after delivery.

If the item you received is damaged or faulty and you’ve contacted me within five (5) days since the day you received it, I will provide a full refund of the shipping costs.

For all other cases, you are expected to pay for the shipping. Please contact me with any documentation, such as pictures, of any issues to assess the situation. If you are not satisfied with the product or ordered the wrong item by mistake, you will need to cover the shipping costs yourself.

1‑Year Warranty on All Products

I also provide a 1‑year warranty on every flute. During this period, if a malfunction or breakage occurs and the care instructions for the instrument have been properly followed, you have two options:

1. Send the flute back for restoration and repair at no cost – all shipping expenses will be fully reimbursed.
2. Return the item for a complete refund, including the shipping cost.

This warranty covers manufacturing defects and normal-use failures, but does not apply to damage caused by accidents, misuse, or neglect. To start a warranty claim, simply contact me via the same channels as for returns.